GENERAL

• All products are made as ordered and printed on demand just for you, so they will be put through a production process, therefore there will be a Handling Time on them.
• Orders print and ship Monday-Friday.
• Some items may ship separately
• Business days: are working days from Monday to Friday

PRODUCTION INFORMATION

Our products are 100% personalized and made to order. Therefore, when you place an order, the product is freshly manufactured. Regular printed items such as t-shirts, sweatshirts, and hoodies are produced at local factories in the US and EU. All-over print products (3D print) require manual printing and cutting, so they take longer to produce and are manufactured in Asian countries. The detailed production times can be found in the table below.

*****It might be increased to 3-5 business days or longer during special occasions (Christmas season, New Years, affected by disasters, Pandemic, etc.)

HOW MUCH IS SHIPPING?

The detailed shipping cost can be found in the table below.

• Buying 2 products or more at the same time will save you quite a lot on shipping fees.

HOW LONG DOES IT TAKE TO RECEIVE MY PRODUCT?

The detailed of shipping time can be found in the table below.

*****This time is from the date that it is shipped out, not the day the order is placed. The remote areas or military zone regions might experience a delay of 3-5 business days in transit time.  

*****We refuse to transport goods to war zones, special military areas, or remote areas without a guaranteed shipping company.  

*****Once an item leaves our warehouse and is handed to the carrier, the shipping process is the responsibility of the carrier. While we do have access to tracking systems which can provide information, once a package is in the carrier network, we are unable to fulfill requests such as redirecting packages, recalling packages, or expediting shipping, and we will look to resolve shipping issues in other ways. If an order has been shipped and the tracking has not been updated 30 days (45 days if within the EU and Others) from the date shipped, you may contact Support for further investigation

HOW WILL I KNOW MY ORDER HAS SHIPPED?

You will receive a shipping confirmation email once your order is ready to ship. Please note that orders may take up to 3-5 business days to process before they are shipped due to customized work involved. Once you have received this email please allow 24-48 hours for your tracking number to update. Please keep in mind delivery dates may change due to inclement weather conditions or holiday.  

*****Tracking number: After purchase 3-5 business days you can TRACK HERE (Use the Your email and order number to track)

Don’t hesitate to email us if you have any questions regarding your shipment!
Email us: [email protected]

SHIPPING MULTIPLE ORDERS

Multiple orders placed on the same day cannot be combined.

SHIPPING MULTIPLE LOCATIONS

Unfortunately, we cannot split up an order and ship to multiple locations. If you wish to send items to different locations, you will need to place a separate order for each shipping address.

ADDRESS CHANGE

Unfortunately, we do not have the ability to change the shipping address once an order goes into processing.

CUSTOMS CHARGES AND DELAYS

Some countries may require import tax, duties and customs fees for the imports. These charges, if applicable, are determined and charged by the Customs office of your country. Paying these charges is your responsibility. There might also be delays in delivery times due to customs checks which is out of our control. For more information, please contact your local Customs office.